Continuous monitoring of performance and in-depth knowledge of each plant are the philosophical principles which inspire our Control Room towards a proactive and preventive approach of the O&M service. Specialized technicians monitor the PV systems on an ongoing basis 365 days a year in order to anticipate failures and manage technical interventions in the field, tracking each activity from taking in charge to its resolution.
Each technician is responsible of its own dedicated portfolio of plants, and is tasked with its monitoring based on stringent procedures that include multi-day active inspection of all the main components (inverters, string boxes, meters) and on a passive system based on the reception of automatic alarms. This allows each plant to be managed through a Key Account logic as single point of contact that handles the customer's needs throughout the service chain.
All interventions are managed by technicians in the field through a dedicated App system aimed at carrying out all interventions in compliance with the agreed protocols and monitoring all work in real-time.
All of the activities performed are tracked through the ticketing system and summarized in a Performance Report created and annotated by the relevant skilled Key Account who has profound knowledge of the specific plant, and is thus able to provide in-depth feedback and expertise to the customer.